Nexpert

Imagine a world where everyone sees only what they need or want to see. Everyone enjoys a good view, especially one of their own choosing. Having the "right" view can inspire creativity, make a difficult task more pallatable, and even expedite the completion of a task. It is also true that eliminating the clutter in any view lets the viewer see things more clearly, and thereby bring what's important into focus.

These are some of the capabilities Dorado Software has included in its release of Redcell 7 -- resource, service and network management software. The ability to "customize" the view of a network situation, depending on how the individual network operator desires to see the screen presentation of an issue or problem. But Dorado didn't stop there. Realizing that some aspects of a network problem do not fall into to perview of everyone involved in determining the resolution to any given problem, the company has given network operators the ability to "surpress" the delivery of the information not relevant to any given individual or group.

This ability serves two very important purposes when composing or customizing the view of any network situation. First, it eliminates the "clutter" from a particular view, letting the user see only what is important to them. Secondly, it overlays a level of security to the network that can prevent an individual or group from inadvertantly changing the parameters, configurations, or views that others working on the same problem have direct responsibility over.

As an added benefit, Dorado's new customization significantly augments the socialization/collaboration platform, RC Synergy (also introduced in Redcell 7), where many individuals or groups are working together to effectively resolve a network issue in real time.

Customizing the presentation aspects of a network monitoring function within a service provider or large enterprise installation allows an individual or group to monitor any situation or issue more effectively and react to events in both a more expeditious and effective manner while also enabling the identification of problem areas that are not the direct responsibility of that individual or group.

For more information, please contact us at info@doradosoftware.com, talk to us live, or complete a webform.

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Everyone knows that the broader and deeper a knowledgebase is, the easier and faster it is to solve issues relating to that knowledge. Sharing this knowledge base becomes an invaluable tool when solving complex issues, like OSS and network management. When individuals, or groups of individuals, share their collective knowledge to solve a problem, we call it collaboration, or the socialization of knowledge. We also know that some information (knowledge) requires a layer of protection due to the sensitive nature of that information. We call this, information security.

These factors especially true with regard to managing and maintaining a complex communications network. Can "open" collaboration and information security really co-exist? The answer is, they must, for very obvious reasons, but the question is, how is that implemented?

All communication networks requires some level of security -- access rights, identity protection, data (logical) security, physical security, etc... In addition, both network service providers and the users of those network services employ many levels of individuals to deliver services and information to the end-user of those networks. No single individual is responsible for service and information delivery.

The network services provider has operations staff, maintenance staff, and field personnel who are responsible for delivering the highest quality of service possible while also protecting the viability of the service and the security of the information traversing the network.

Within a service provider organization, when a problem occurs that affects the viability of a network, many different organizations - spanning a wide geographic area with specific content knowledge - get involved to provide a resolution to the issue. Current methods to connect these disparate organizations to resolve network infrastructure problems are often slow and time-consuming, especially when trying to determine who has the "right" information, as well as the "rights" to work on the resolution. Enter, "Secure Collaboration"





Watch a 4-minute video
showing secure network
monitoring collaboration
with Redcell 7 Synergy






It is not only important to know who or what groups of individuals has the information needed to solve problems, and then to connect those individuals to expedite a resolution, but it is also important to maintain the integrity and security of the network while these individuals or groups are connected (collaborating).

Dorado Software's Redcell 7 Synergy (RC Synergy) facilitates Secure Collaboration. Who (individual or group) and how (what parameters of a network) may be "viewed and shared" among "collaborators" are pre-determined by an administrator upon installation of RC Synergy. These "pre-set" parameters may be changed on-the-fly by an administrator if and when the need arises. With RC Synergy, it has never been easier to "connect" those individuals within an organization to collaborate (socialize) their knowledge to resolve network issues. Further, it is a simple process  to pre-determine network access rights and views and change those rights and views as necessary.

Yes, collaboration and security do, and must, coexist! We'd love to hear about your challenges with secure collaboration - please check out RC Synergy, and contact us today! info@doradosoftware.com

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