Service Provider Fulfillment and Assurance - Keep Those SLAs

Wednesday, August 11, 2010 by Eden Mondanaro
Problem! Service Providers lose millions of dollars annually because of poor processes during the provisioning process. 
 
Partially integrated business and operation support systems force operators into manual and tedious processes such as manual CLI, validation, and data entry. We all love our excel forms, but that data is only as good as the last person who entered it. So manual and tedious processes result in slow, error prone provisioning that ultimately reduce efficiencies, upset customers and impact cost. 
 
Fulfillment Solutions such as Redcell let service providers shorten fulfillment processses and eliminate costly errors caused by manual processes, by deploying a proven solution that is customizable, robust and automated. Service providers can configure and provision orders faster and error free. 
 
Once services are deployed, it is critical that service providers provide the highest quality of service to their customers. To accomplish this task, service providers need a powerful suite of tools to effectively manage their network and the services that are deployed on their network.

Redcell Integrated Cross-Stack Solution - Dorado Software
 
Regardless of what service assurance solution you look at, make sure it delivers powerful and flexible tools to monitor the health of their network and services to ensure the best customer experience.
 

FULFILLMENT
  • Common interface across multiple 
  • services 
  • Track associations between services & 
  • customers/subscribers or network 
  • resources through the CMDB 
  • Unified Service Provisioning 
  • Transaction Model 
  • Auditing of All Service Transactions 
  • Service Templates 
  • Service Preview 
  • Integration with Pools 
  • Service Quick Views 
  • Tools to Extend Existing Services or 
  • Model & Rapidly Deploy New Services  

ASSURANCE

  • SNMP/Syslog Fault & Event Monitoring 
  • Fault & Event Correlation 
  • Reporting 
  • Proactive Device/Service Health 
  • Monitoring 
  • Service Diagnostics (OA&M) 
  • Data Collection & Asociated Formulas 
  • & Metrics for Collected Data 
  • Performance Dashboards 
  • Prepackaged Monitors 

SERVICES
  • Core/Aggregation Network 
  • MPLS L2 E-Line Circuits (Point-to-Point) 
  • MPLS L2 E-LAN Services (Multipoint) 
  • MPLS L3 E-LAN/E-Tree Services/IP VPNs 

To learn about more revolutionary developments in the Service Provider space, feel free to contact us!

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