Network Management Blog

The world is full of marketing talk. Any company can say they are a “leader”, “largest” or “most comprehensive”.

Marketing messages and logos pop up everywhere. IBM recreated their logo on an atomic scale and Rolling Rock generated buzz by suggesting they were going to imprint their logo on the moon. I stepped out of my car the other day to see advertisements on the paint stripes in the parking lot. Seriously, everywhere.

But the real marketing rubber hits the reality road in two words: Customer Success. A Customer Success Story proves the marketing talk and puts the money where the mouth is. The exchange rate between regular marketing copy to Customer Success copy is something like 100:1 (look it up, I dare you).

So it’s a good thing to see yet another Customer Success piece published by Dorado Software. This one covers the immediate benefits experienced by Etisalat - one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa.

Etisalat deployed Dorado Redcell in February of this year to manage their international VPN network and expansion of that network to new territories. The impact of Redcell on their platform proved immediate benefits including:

• Reduced OPEX by automating, simplifying operations
• Service and customer co‐relation helps identify which customer is affected and saves time in resolving issues
• MPLS services resource pooling helps control and ease service administration
• Reduces reliance on technical staff – End‐customer inputs simple data to provision complex services
• Provisions end‐to‐end services (set up, monitor) with no involvement from operational and engineering staff

Again, as proved in the plethora of Customer Success pieces on the Dorado downloads section, Redcell performs. From Etisalat to Telekom Malaysia, from California Department of Corrections and Rehabilitation (CDCR) to British Telecom, enterprises worldwide are discovering the power that Redcell provides them.

To see a complete listing of Success Stories reflecting Dorado's ability with numerous solutions including service provisioning, SNMP tools and SLA monitoring, browse over here.